At HagePacific.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it for a refund, exchange, or store credit subject to the following terms and conditions:
**1. Eligibility**
1.1. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or missing parts may not be eligible for return.
1.2. Some items, such as perishable goods, personalized items, and gift cards, are exempt from being returned.
**2. Initiation of Return**
2.1. To initiate a return, please contact our customer service team within 10 days of receiving your order to request a return authorization (RA) number. Returns without a valid RA number may not be accepted.
2.2. You may contact our customer service team by [email protected] during our business hours.
**3. Return Shipping**
3.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3.2. If you are shipping an item over HKD250, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
**Refund Policy**
At HagePacific.com, we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer refunds under the following conditions:
**1. Eligibility for Refunds**
1.1. Refunds are available for eligible items returned within 10 days of delivery.
1.2. To be eligible for a refund, items must be unused, in the same condition that you received them, and in the original packaging.
1.3. Certain items are not eligible for refunds, including but not limited to:
– Perishable goods
– Personalized or customized items
– Gift cards
– Health and personal care items
**2. Refund Process**
2.1. To request a refund, please contact our customer service team at [email protected] to initiate the return process.
2.2. Once your return is approved, you will receive instructions on how to return the item(s) to us.
2.3. After we receive and inspect the returned item(s), we will notify you of the status of your refund.
**3. Refund Method**
3.1. Refunds will be issued to the original payment method used for the purchase. Please allow 7 days for the refund to be processed and reflected in your account.
3.2. If the original payment method is no longer available (e.g., expired credit card), refunds may be issued in the form of store credit or via an alternative payment method.
**4. Return Shipping Costs**
4.1. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
**5. Damaged or Defective Items**
5.1. If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to arrange for a replacement or refund as appropriate.
**6. Contact Us**
6.1. If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [email protected].
